Shipping policy
Order Processing
All orders are processed within 1–4 business days.
Orders are not shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Regions
We ship to most countries worldwide.
If your country is not available at checkout, please contact us for assistance.
Delivery Times
Estimated delivery times are 6–20 business days, depending on your location.
Delivery times may vary due to customs processing, high demand, or carrier delays beyond our control.
Shipping Method
We offer free tracked shipping on all orders.
Tracking information will be available within 24–72 hours after shipment.
Customs and Duties
International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer.
Lost or Damaged Packages
Lost Packages
If your order is lost in transit, we will provide a replacement at no additional cost.
In some cases, customers may need to follow up directly with the shipping carrier for further assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
To process your request, please provide clear photos of the damaged item and packaging.
All packaging materials should be kept until the issue is resolved.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Delays or Issues
If your order has not arrived after 20 business days, please contact us at:
contact@marvixor.com
Our team will assist you as soon as possible.